How do I Assign Rental Assistance to a tenant?

A:    From the Tenant List, Double Click on the tenant's name who you need to assign the Rental Assistance to (the Household screen will display).  Click on the most current cert in the middle left side of the screen under the Certifications box.  Then click the View Selected Cert button.  When the cert pulls up change the Subsidy Code to a 1 for Rental Assistance and press ENTER.  Then scroll to the very bottom of the form - directly above the gray area, a box called RA Effective date will be displayed.  Input the date the Rental Assistance will take effect and press ENTER.  Then click OK to save and close the cert.  

On the Project Worksheet, the Obligation Balance is showing a negative number or no number at all.  

A:    Click on the Property Button - (the picture of the house).  Then click on the Loan Information button listed on the left side of the box.  Your Obligation Balance should be listed, click on it so that it is highlighted, then click Edit.  The Months and Balances will appear and you will need to make sure last month's is showing. If it is not you can add it here and save, or simply print last months worksheet.  After this has been added you will be able to print the current month and have the correct balance showing.

One of my tenants is not listed on the Project Worksheet.  

A:    Check the cert effective date and see if it is a future date.  To do this, Double Click on the tenants name from the Tenant List.  Click on the current cert, then click View Selected Cert.  If the effective date needs to be corrected, do so now, then save and close the cert.  

If an adult does not have custody of a child and does not get the 480.00 deduction, how can this be changed?

A:    Edit the minor field on the cert.  To do this, click on the blue tenant button at the top of your screen to bring up the Tenant List.  Find the tenant's name and double click it.  Click on the cert date you need to change, then click the View Selected Cert button.  Scroll to the minor field and click on the down arrow key.  Put the space in this field.  

The 515 Rental Assistance Assignment report has a tenant listed twice.   

A:    There are three places to check is this problem is happening.  

(1) Make sure you do not have leases overlapping for this tenant.  To do this, click on the blue tenant button at the top of your screen to bring up the Tenant List.  Find the tenant's name and double click it.  At the bottom of the screen you will see a section called Leases (you may need to click and drag the screen down to see this section, depending on your screen resolution).  Check the beginning and ending dates of the lease. If the lease needs to be edited so that it is not overlapping in dates, click on the lease, then click edit.  Correct the dates and save.  

(2) Check the Applicant List to make sure the tenant is not listed here.  To do this, click on the App List button at the top of the screen.  Scroll through the listing and see if the tenant is on the list.  If so, click on the tenants name and click delete.  If not, you can cancel. 

(3) Check the Former Tenant List to see if she is listed.  Click on the word Property at the top of the screen, Former Tenant List, check to see if the tenants name appears here.  If the name does appear, click on it, then click Delete.  If the tenant does not appear here, just click Close. 

I moved a tenant out by mistake, how can I correct it?   

A:   Click on the word Property (next to File).  Select Former Tenant List.  Double click on the tenant you moved out.  There will be an Undo Move out Button at the bottom.  Click that and it will take the person back to active status and put them back on the tenant list.

Take off the check Mailbox item - with MINC it doesn't need to be there anymore.

I input the wrong move out date for a tenant, how can I correct this? 

A:    Edit the lease from the Former Tenant List.  To do this, click on the word Property from the top of the screen, then click on Former Tenant List.  Find the tenants name in the list and double click it.  Go to the lease section at the bottom and edit the lease, then save. 

When I check my mailbox or transmit for Industry Interface, nothing happens.  

A:    The Property ID must be three (3) numbers with no spaces.  To check this, click on the Property Button (picture of the house), the first line is the property ID.  Make sure this is a three digit number. It does not matter what the number it, but it must be three digits with no spaces.  

I am receiving a message saying I have no certs available to transmit when I go to transmit my information to RHS. 

A:    Check the date at the bottom of the screen. You should also make sure that you have reviewed your transmission report prior to transmitting.  

We are receiving an error message back from RD saying "No Such Unit".  What does this mean?

A:    Check the Unit Screen to see if you have a 515 Unit Number and Unit Type input.  To do this, click on the Unit button at the top of the screen. Find the unit you want to edit and double click it.  Scroll to the bottom of that screen. There will be a section that says 515.  Make sure the 515 Unit Number & 515 Unit Type match what your RD office computer says.

Adding Prospects to the 515 Waitlist

Step 1  Click the Waitlist button on the toolbar to open the Waitlist.

Step 2  Click the Add button.

Result:  The Waitlist window displays.

Step 3  In the General section, fill in the required fields, any additional fields as needed and click Next.
 

Step 4  In the Contact Log section, this is where you can track any contact with your prospect. Select a date and time (automatically filled with the current date and time), an action and add any comments if necessary. Click the Add Contact Information button. Click the Next button.

**Note** - Application date is automatically populated unless done manually when the prospect is initially added to the Waitlist and saved

Step 5  The Marketing section is where you have ability to track any referral information. Select a referral option from the drop list or click the Add button to add a new Referral Source.

Step 6  In the 515 section the prospects RD information should be entered. Click OK to save.
**Note** - This Waitlist information can automatically be transmitted to MINC.